All guests of residents are required to have photo identification for access to the SNA. When approaching the gate, guests must be prepared to give their host resident's name and address, their own name, and a proper photo ID to gain access. Realtors and their clients will only be granted access at the request of a resident or selling agent on Harbour Island. Selling agents must fill out and return a Realtor Authorization Form, signed by the owner they represent, to be able to grant access to others as part of a sales process.
Contractors must present a photo ID, and provide a resident name and address for the home where they will be working. Contractor Hours are 7 AM - 6 PM Monday through Friday, and 8 AM - 3 PM only on Saturday. Contractors are not permitted into the South Neighborhood Association on Sundays or designated holidays. Please note that access for contractors is through the East Gate only!
For further information about providing services behind the gates, we suggest that you review the HICSA Residential Contractors Operations Policy, Contractor Rules and Procedures or the Contractor Information Sheet summary for further information.
Pedestrian gate keys are available in the SNA Office 8:30 AM - 4:30 PM Monday through Friday. The cost is $125.00 of which $100.00 will be refunded upon the return of the key. There is a limit of only two keys per address.
Residents may obtain Bar Codes for their vehicles that will enable them access through the resident's lane. Once residents have been approved by the individual neighborhood associations (where applicable), and have closed on their homes or began their leases, have completed an SNA Data Form, turned in their SNA application along with their payment, they need to contact Access Control at (813) 221.3300 ext 203 to schedule an appointment to have the BarCode affixed to their vehicle(s). The application fee includes one (1) bar code. Each additional bar code is $10.00 per vehicle. Vehicles must be owned by the resident and registered to an address behind the gates.
If you plan to go on vacation, or move out for an extended period of time, we recommend utilizing the vacation/vacancy notification form. You must fill out the front of the form and submit it to Harbour Island Security via fax at (813) 221-3320 or drop it off at either gate house.
“WHO TO CALL” FOR ASSISTANCE IN THE SOUTH NEIGHBORHOODS
The SNA, its board members, management staff, access control staff and vendors are not a replacement for law enforcement, fire rescue or EMS. Rather, SNA merely works to control access to the South Neighborhoods, while observing and reporting appropriate information to legal authorities, including law enforcement, fire rescue and EMS. If you are in doubt about how to respond in the event of an emergency, always call 911 first. SNA will work to provide emergency responders with access to the community to assist owners and residents when needed. If you ever have questions about these issues or the purpose of SNA, please submit your questions in writing to SNA management for review and a response.
Residents should call “911” for the following situations and issues that require the involvement of law enforcement, fire rescue or EMS:
• Any emergencies where life or property are at risk
• Fires
• Medical emergencies
• Serious injuries or death
• Criminal mischief or vandalism
• Restraining order violations
• Domestic violence
• Burglaries of homes, vehicles or watercraft
• Stalkers
• Harassing telephone calls
• Threats
• Theft of any kind
• Suspicious persons
• Suspicious vehicles
• Any potential criminal activity or actual criminal activity
WARNING: SNA’s Access Control services are not a replacement for law enforcement, fire rescue, or EMS. SNA’s Access Control services are also not a substitute for traditional personal security measures in a residential setting, including but not limited to locking doors and windows, securing valuables in a safe location, and employing alarm systems on homes and vehicles. For any of the situations listed in Section 1 above, call “911” first. Then, if possible and appropriate, call SNA Access Control to advise Access Control Personnel of the situation. Access Control Personnel may offer appropriate assistance to law enforcement, fire rescue, or EMS, including facilitating access to the community. Never call SNA Access Control first for a matter that requires the attention of local government first responders, including law enforcement, fire rescue and EMS. Always err on the side of caution—when in doubt, call 911 first!
Residents should call SNA Access Control (307-9609 or 307-9808) for the
following situations and issues:
• After any “911” call is made to ensure that law enforcement, fire rescue or EMS can
gain needed access to the community
• Safety issues, e.g., road obstructions, open manholes, playground problems, etc.
• Community access concerns
• Loose or lost animals*
• Animal nuisance and violation guidance*
• Unauthorized use of community swimming pools after hours
• Parking issues and towing for communities that are subject to the SNA ticketing/towing
policy
• Vehicles blocking access and egress of roadways
• Road hazards
• Noise violations
*NOTE: The SNA is unable to board or hold animals, if found
Non urgent resident services provided by SNA Access Control include:
• Installation of bar codes
• Lost and Found
• Check on status of residents and property on request (Vacation Check List available
on Harbour Island Voice web site or contact SNA office)
• Notification of open garage door, car door or vehicle trunk.
Residents should call and notify their Association’s Property Management office
for the following situations and issues:
• Parking issues within a neighborhood, not including blocking or obstructing a street
• Water leaks
• Elevator malfunctions
• Illegal signage
• Neighbor disputes with no threat of violence or danger
• Trash and debris pickup
• Pool rule enforcement
• Any other non-criminal neighborhood problems that are not urgent in nature
One of Harbour Island's biggest selling points has been and continues to be the access control of the residential gates. Our current gate company is Access Control.
